Bilingual Customer Service

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Worldwide Bilingual Email & Whatsapp Support

Customer service is a vital part of any business, but it can be difficult to provide support to customers in multiple countries and time zones. That's where we come in. At CongoCongo, we offer email and WhatsApp support services to help you expand your business globally. We provide support in two languages(English/Chinese), so you can be sure that your customers will always receive the help they need. And because we have 24/7 coverage, you can be confident that someone will always be available to answer your questions or resolve any issues. So if you're looking for a customer service solution that will help you grow your business.

But Wait What About the Expertise? How will our Customer Service Team Know my Product?

Our customer services team is here to help with all aspects of your e-commerce experience, from returns and delivery tracking to damaged packages. We pride ourselves on providing a seamless customer service experience, and we will do everything we can to answer our client's questions quickly and efficiently. However, if you have a question that is more complex or that requires vendor input, we will gladly transfer the call to the vendor so that they can address your concerns directly. We understand that not everyone speaks the same language, which is why we are always happy to provide translation services to ensure that everyone understands the conversation. Ultimately, our goal is to make sure that our customers are satisfied with their purchase, and we will go above and beyond to make sure that happens.

Our Customer Service Process Flowchart

From the most basic problem of login, payment to more complicated services such as product installations, here at congocongo we are here to assist you.