Do I need an account to place an order? Yes, but all you need is an email address or google/facebook account or Metamask Wallet. It is very self-explanatory, You can login in HERE. We recommend that you register for an account to start adding pieces to your shopping cart, but, you can also place and track orders as a guest and sign up at a time that suits you. Changing your password Log in to your account by selecting Login / Sign up located in the upper right hand corner. Please click “Hello, Welcome Back”. Select My Account from the menu. Under Account Information, select Change Password. Forgot your password? Don’t worry, simply click on Login / Sign up in the upper right hand corner, select “Forgot Your Password” or you can click HERE to be directed to the password assistance page. Change your sign-in information Log in to Congo Congo by selecting Login / Sign up located in the upper right hand corner. Please select “Hello Welcome Back (Your Name)”. Select Account from the menu. Under My Account Information you can change all your information at once Add or Remove Address Log into Congo Congo by selecting Login / Sign up located in the upper right hand corner. Please select “Hello Welcome Back (Your Name)”. Select Account from the menu. Under Shipping, click Address Book. Here you can change your billing and delivery address.
If you have any concerns about you order your can Immediately contact us via Whatsapp or Email now. Tracking Your Order Log into My Account and select the order you want to track. Click the Show button on the right of your order to follow your parcel. In here, the logistic company info and tracking order can be found. Which Payment Methods do we Accept? VISA, MASTERCARD, BANK TRANSFER, HONG KONG FPS, ETHEREUM, DOGECOIN How will my order be packaged? For local orders in Hong Kong, the product will be packed by the vendor and for international orders Your order will be carefully packaged in a protective Congo Congo box. Can I cancel my order or make changes to it ? Yes, you can cancel your order within 24 hours before we prepare your order. Just email us at [email protected] with your order number and we will cancel your order. I didn’t receive my invoice with my order. Where can I find it? We’re creating a more sustainable shopping experience. To reduce waste, invoices have been removed from Congo Congo orders. You can download your digital invoice by logging in to your Account. Why can’t certain items be shipped to me? While Congo Congo ships internationally, the brands on our site can determine where their pieces are distributed - so some may not be available to purchase in all regions. A selection of beauty products and exotic items may also be restricted by local customs in the country you are shipping to. Security Issue If you are a security researcher and you believe you have found a security issue within any of Congo Congo’s services, please contact our team at [email protected]
Determine Shipping Rates And Times Shipping rates and times depend on the shipping speed and the weight or size of the items. To determine the applicable shipping rate and time for items in your cart: 1. Select Proceed to checkout 2. Select or add your shipping address 3. Select Payment Method and select Continue The total shipping and handling cost are listed under Order Summary. I’m still waiting for my order Please allow 48 hours on top of your estimated delivery date to send us an email. Our logistic partners are always doing their best to get your order to you. Make sure you keep an eye on your tracking link for the latest updates. Possible Delays When international orders reach their destination country or region, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. Other reasons such as incorrect address, missing apartment, building, floor or unit number, severe weather conditions can also play a part in late deliveries. Shipping restrictions Congo Congo complies with specific shipping restrictions determined by international trading regulation, as well as those contractually set by our vendors. What happens if I’m not in when my order arrives ? Someone should be home when your parcel is due to be delivered as it may require signature. They will leave a card confirming that they’ve either left it at your chosen safe place or with a neighbor, or when they will attempt for re-delivering, or details on how to collect your parcel after multiple unsuccessful deliveries. What happens if I’m not in when my order arrives ? Someone should be home when your parcel is due to be delivered as it may require signature. They will leave a card confirming that they’ve either left it at your chosen safe place or with a neighbor, or when they will attempt for re-delivering, or details on how to collect your parcel after multiple unsuccessful deliveries. Refused shipments? We cannot re-ship orders that our logistic partner return to us as undeliverable. If you refuse a shipment from Congo Congo, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Congo Congo. This amount will be deducted from your merchandise refund. Undeliverable packages You used a restricted address, such as if you send the order to a prison, correctional facility, military base, quarantine center or other similar institutions, the products and or the logistic partner responsible for delivery may be subject to specific restrictions. Privacy Your privacy is important to us, and we care about how your order information is handled and shared. We would like customers who are sending or receiving products via international shipping to be aware that cross-border shipments are subject to inspection, and may be opened by customs authorities. We provide certain order, shipment and product information (such as description) to our international logistic partners, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws. Gifts if the order is a gift, the package will be marked “Gift”, but the cost of the item will still be included on the customs form. Customs authorities will require us to declare the value of the gift item directly on the package. We also recommend that whilst placing a gift order, you should also let the recipient know there is a surprise on the way to avoid the gift recipient refusing the package. Customs and Import charges Except for the UK and Europe, In most cases, any customs or import duties are charged once the parcel reaches its destination country. Please see WORLDWIDE SHIPPING for more detail. Customs and Import charges Except for the UK and Europe, In most cases, any customs or import duties are charged once the parcel reaches its destination country. Please see WORLDWIDE SHIPPING for more detail. Customs and Import charges Except for UK and Europe, you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. Buying large and bulk items When you buy a large item in Congo Congo, you can customize your delivery experience by setting your delivery preferences and selecting a preferred delivery date. They are delivered by a specialized shipping and delivery handling network. If your item qualifies as a large item and is eligible for Free Scheduled Delivery, you will see a label that says Free Scheduled Delivery and available delivery dates on the product detail page. How is tax calculated? The amount of tax charged on your order depends on many factors including the following: The identity of the seller The type of item or service purchased The time and location of fulfillment The shipment or delivery address of your order These factors can change between the time you place an order and when your shipment is complete. As a result, the tax calculated on your order may change. The tax rate applied to your order will be combined state and local rates of the address where your order is delivered to or fulfilled from. Note: If you are ordering from www.congocongo.com and shipping to a country outside of China and Hong Kong, you may be charged the applicable country tax rate.
At Congo Congo, we want to ensure the products and services offered on our website and apps are accessible to everyone. Our goal is to prioritize accessibility and usability throughout the development and release of our digital media. We have a team monitoring the accessibility of our website and apps and to coordinate training, testing and consulting. As we continue to enhance our usability, we will provide updates as they become available. If you have any questions about any accessibility features or require assistance, please get in touch at [email protected]
What does pre-order mean ? You can get early access to the most wanted items before they are released. When will my pre-order item arrive ? As soon as your item has been released and is ready to be shipped, you will receive an email with the estimated delivery date. When do I have to pay ? Pre-order items require full payment at checkout. Can I cancel a pre-order? Some of our vendors allow you to cancel an item before we prepare your order. Please email us at [email protected] Can I change my delivery address? Simply head to My Order in My Account, to check if you can change your address. You may not be able to if your items has already been shipped. Are pre-order items refundable? Yes, just make sure items meet the conditions of our Return Policy. Will pre-order items be shipped with my other orders? No, they will be delivered separately according to the expected release date. Is there a limit on purchasing pre-order items? There may be order limits on some pre-order items. This is so everyone has a chance to get the pieces they love.